Happy Thanksgiving from ClaimLinx, your small business insurance consultant.

ClaimLinx closed for Thanksgiving

The ClaimLinx office will be closed at 12 p.m. on Wednesday, November 23 through Friday, November 25 to celebrate the Thanksgiving holiday with friends and family. All inquiries will be returned as soon as possible upon our return.

We hope all our clients and members are able to enjoy the holiday with loved ones. Our staff will be prepping and cooking turkeys, chowing down on mashed potatoes, gravy, cranberries, stuffing, macaroni and cheese, and so much more.

How will you be spending your Thanksgiving? Let us know on FacebookTwitter or Instagram by tagging @ClaimLinx.

If you’re looking for some new recipe ideas, try some of the Top 50 from the Food Network:

From all of our staff, we hope you have a fun and fulfilling Thanksgiving holiday. Our team will be ready to get back to helping clients and members through Open Enrollment after this time spent with friends and family.

Above Image by Freepik

Shows Schedule of Benefits at work

What is the claim process?

What is a claim? 

A health insurance claim is a formal request for an insurer to pay for services. A provider office may submit a claim for you. Or patients can submit claims directly.   

How many days does processing a claim take? 

The claim’s processing time is typically 5 to 10 days from the received date. It could take longer if ClaimLinx has not received all the needed documents to process the claim.  

Once all the documents are received and the claim is processed, it usually takes about 30 to 40 days for a check to be issued. In total, the process takes on average 35-60 days from the date ClaimLinx receives the claim. 

What is involved in the process? 

Claims go through many steps before a check is issued. Once ClaimLinx receives the claim, a qualified claims processor checks the documents, enters the claim information, and analyzes it for the correct benefit application.  

You can see the remaining steps following adjudication on this detailed diagram. ClaimLinx coordinates directly with employers to ensure payment is as seamless as possible. 

Why could a claim be delayed? 

Claims are delayed if ClaimLinx, as the secondary payer, does not receive all the necessary documents to process a claim.   

When a provider submits a claim, it must send the claim form and the primary insurance Explanation of Benefits (EOB).  

If a member is submitting a claim, he or she must submit the primary insurance EOB and the itemized statement from the provider. When a member has paid a claim in full, ClaimLinx will need proof of payment to process any reimbursement. 

What can you do to speed up the process? 

There are steps members can take to expedite the process. Members should present both cards to the provider at the time of the visit – the primary insurance ID card and the ClaimLinx ID card.  

If the provider has additional questions regarding the ClaimLinx claims process, they can call our customer service line 800-858-1772.  

Members are welcome to submit claims on their own by emailing our the claims department at help@claimlinx.com. Be sure to send a copy of the primary insurance EOB and an itemized statement.  

How to contact our claims department? 

A member or provider can contact the claims department during regular business hours by calling 800-858-1772 or emailing help@claimlinx.com.  

You can also chat with a live person during business hours using our online chat feature. Just go to Claimlinx.com/livechat. 

Claims can be submitted via email, fax, or mail. The member ID card also includes this information. 

Stay Healthy While Traveling

Are you traveling this summer for work? How about a vacation with family or friends? The last thing you want is to get sick or injured while on vacation. There’s nothing worse than that! You do not get the full experience. And it always feels like a waste of money.

These tips below will help you to stay healthy while traveling. Though it’s not a guarantee, it’s always best to reduce your risk as much as possible.

Stay healthy during a road trip

  1. Pack snacks ahead– Traveling can be unpredictable. You never know when the next rest stop or restaurant is coming. So be ready for those inevitable hunger pangs. Pack snacks that you have on hand at home. You can bring popcorn, trail mix, chips, crackers, etc. These snacks are tasty and can travel well.
  2. Bring water– Staying hydrated during a road trip is important. If you are dehydrated, it can cause sleepiness, headaches, and other symptoms. This could make the drive feel longer than it is. And when it comes to hydrating, nothing is better than good ol’ H20. Other drinks can be packed with sodium and other artificial sweeteners.
  3. Pack a first aid kit- You never know what can happen during a road trip. Having a first aid kit is beneficial. If something happens, you do not have to stop to treat the injury.
  4. Switch drivers often- When you are feeling tired, change drivers or rest for the night. It’s better to delay your arrival than risk getting into an accident.

Stay healthy flying

  1. Stay hydrated- It is important to stay hydrated while you are flying. It is easy to become dehydrated while flying because of the low humidity in the plane. Drinking water while flying can prevent illness and toxins. It’s important to try to drink eight ounces of water every hour that you are flying.
  2. Pack sanitary wipes/ hand sanitizer– Planes are filled with germs and bacteria. It is good to have a pack of sanitizer wipes. That way you can wipe down the seat, tray table, armrest, belt, and seat.
  3. Wear comfortable clothes- Wear clothing that you can easily move around in. Wearing tight clothing can cut off circulation to the body and cause
  4. Pick a window seat- Many prefer aisle seats because of the ease of getting up to go to the bathroom and the tiny bit of extra leg room. But when you are booking, try out the window seat. Having a window seat can decrease the chance of motion sickness.

We encourage all our members and clients to follow these tips to stay healthy while travelling.

Order More Free Covid-19 Tests

Every home in the United States is now eligible to order eight free at-home COVID-19 tests. Tests are completely free and are expected to ship in 7-12 days. There are eight tests that come in two separate packages. Each package of four comes with a tracking number once it ships. 

We encourage all our members to order a set for their home. Orders are made through and delivered by the United States Postal Service.

If you need help placing an order, call 1-800-232-0233.

What type of test will arrive?

Households receive eight rapid at-home antigen tests. These can be taken anywhere and give results within 15 minutes. You do not need to drop them off at a lab. The test will work whether or not you have COVID-19 symptoms. 

What is the difference between a rapid antigen test and a PCR test?

Rapid antigen test look for pieces of the viral proteins that cause COVID-19. The PCR test detects the genetic material of the virus. Antigen tests work best when a person has symptoms of the virus. PCR tests are more accurate but can take longer and can show positive results for longer, even sometimes after a person is contagious. 

When should you take a rapid at-home antigen test?

 You should take a test if you have any symptoms of COVID-19, like fever, sore throat, runny nose, or loss of taste or smell. You should also take one at least five days after you have come in contact with a person who tested positive for the virus. The test is also a good tool when you are planning to be in a large group of people, especially those who are at high risk of severe disease. 

What to do if you test positive. 

If the at-home test shows a positive result, it found the virus present in your system. That means you very likely have COVID-19. You should then follow the CDC guidance for isolation. At this time, the CDC recommends isolating for a minimum of five days if you have symptoms or test positive for the virus, regardless of vaccination status. Then it recommends taking extra precautions for an additional five days, for a total of 10 days. The precautions include wearing a well-fitted mask and not going places where you cannot wear a mask. Click the link for more details on the isolation and guidance. 

What to do if you test negative.

If the at-home test shows a negative result, it means the test did not find the virus. In this case, you may have a lower risk of spreading COVID-19 to others. You should test again within a few days, with at least 24 hours between each test. Check the test kit instructions for next steps.


ClaimLinx invites you to Uncommon Strategies Webinar

ClaimLinx is inviting you to join a zoom call with Lifetime Financial Group (LFG)  and Tom Wyatt. The meeting is to go over uncommon strategies that will help you run your business more smoothly. This session is a must for any client who owns a business, their accountants and any other professionals who serve them.

LFG is very excited to announce that Tom Wyatt, will be the next speaker in the UnCrowded Wisdom seminar series! Tom is LFG’s resident expert on topics that are important to your business owner clients.

  • Optimizing cash flow
  • Personal finance and how business owners need to think differently.
  • Using benefit plans to attract and retain talent
  • Maximizing the value of the business prior to selling it
  • Tax minimization in the current economic environment

Tom Wyatt has 24 years of experience in business planning, retirement planning, executive benefit programs, charitable planning, and individual planning. He has clients from the east and west coast, the businesses he works with could have a few associates to thousand employees. He helps with business owners needs, including planning and business exit strategies.

How To Join

Tuesday, July 12th, 2022

12:00 pm- 1pm (EST)

Click here to Register 

Receive an official invite from LFG by clicking here