Client Service Coordinator


To apply: Send resume to recruiting@claimlinx.com.

Job Title: Client Service Coordinator

Reports to: Client Services Manager


Overview:

The Client Service Coordinator works as a liaison and point of contact for Claimlinx internal departments, internal and external consultants, brokers, agents and group administrators to service, implement and maintain clients while delivering outstanding customer service. A self-motivated team player that displays team work, dependability, apparent motivation and ethics are an integral part of all positions with our company.

Duties and Responsibilities:

The Client Service Coordinator will be responsible for providing client services which includes, but are not limited to:

  • Acts as a liaison and point of contact between all parties to maintain and implement new groups to assure a seamless implementation and excellent customer service.
  • Educates consultants or administrators on the Claimlinx Administration Process & Group Implementation which may include coordinating or facilitating enrollment meetings.
  • Obtains correct and complete paperwork from agents, consultants, administrators and members for group implementation.
  • Responsible for implementing plans, plan changes and plan exceptions in the Customer Relationship Management system.
  • Researches issues related to member enrollment with primary insurance and ClaimLinx.
  • Coordinates with client administrators and agents regarding enrollment, terminations, additions and all things included on the processing change request forms such as address changes and employment updates for current members.
  • Processes, researches and provides correspondence to groups including group client reports, member packets, refund notices, run off addendums, group terminations, etc.
  • Coordinates with Sales, Claims, & Administration to coordinate client responses or meetings internally and externally to ensure positive client service, retention & feedback Participates in networking events, enrollment meetings or Claimlinx sponsored events
  • Maintains agent of record changes, premium changes and/or updates
  • Sets up and maintains list bills for groups
  • Researches and corresponds with pharmacy vendors for pharmacy related issues
  • Assigns activities, tasks, leads or updates on CRM (Customer Relationship Management System) and uses CRM as a vehicle for capturing client information.
  • Demonstrates an ability to commit time and effort to increase professional development

Qualifications

This position requires superior organizational skills with a focus on attention to detail, and will have daily interactions with brokers, agents, administrators and internal Claimlinx departments. This position has a heavy focus on positive customer service behavior attributes with an ability to present a professional appearance both on the phone and in person. The position also requires strong problem solving and research skills.

Education & Skill Requirements include:
  • High school graduate, some college preferred
  • At least 2 years in a business environment
  • At least 2 years in customer or client services
  • Healthcare Industry knowledge with the capability of understanding insurance terminology
  • Account management experience is a plus
Abilities:
  • Career minded & self-motivated
  • Excellent customer service skills
  • Excellent communication skills
  • Project management skills
  • Able to work in a fast paced environment
  • Professional appearance and demeanor
  • Ability to handle sensitive information and maintain a high level of confidentiality
  • Experience with data manipulation for importing & exporting information
  • Ability to trouble shoot, research & problem solve
  • Organization, attention to detail, flexibility and strong ability to multi-task
  • Ability to work without direct supervision and demonstrate initiative
Technology Requirements:
  • Microsoft Office Products (Excel, Word, PowerPoint & Access)
  • QuickBooks Online
  • CRM (Customer Relationship Management System)
  • Basic knowledge of use of the email system, phone system, fax, computer copier etc.

Traveling Requirements:

  • Willingness to do some travel for client visits, enrollments or networking events