The ClaimLinx member portal is no longer available. We are currently working to return this service to all of our members. We know how important it was to our members to have the portal, so we are very sorry for the inconvenience. The company that originally created the old member portal discontinued this service as of May 2020. The process to create a new portal with all the features members need is a long one. We are working hard to make sure members will have a portal to access in the future and that it will be better than ever.
Once the member portal is available, the ClaimLinx service team will contact company administrators to let them know how members will be able to access the site. We are very sorry the process of replacing the system has taken longer than expected.
What to do without the member portal
For now, members will have to contact our office to receive items or answers they used to get through the member portal. Start a conversation with a team member now by clicking the orange button in the bottom right corner of the website. Remember, our team is only available during regular business hours, that is Monday through Friday from 9 a.m. to 5 p.m. EST.
You may also email email@example.com and someone will get back to you as soon as possible. Call our office during regular business hours at (800) 858-1772. Using either of these options, you can request an update on a claim. You may also request a copy of any explanation of benefits for a previously processed claim.
For those that using the member portal in the past, you might miss downloading copies of commonly used forms and/or explanations of benefits (EOBs). You can always download copies of commonly used forms on the ClaimLinx website. You can request copies of specific EOBs from the Claims Department by sending an email to firstname.lastname@example.org, calling (800) 858-1772, or starting a chat conversation now. Start chatting with a representative by clicking the orange button in the bottom right corner of the website.
If you are used to downloading a regular claims usage report, you can make a request for this to be sent to your email on a regular basis. Contact the service team to make this request by sending an email to email@example.com. This is a temporary service we are providing to make up for the inconvenience of the missing portal. We appreciate your patience with this change.
Check on Claims
Members can check claim status at any time with the claims team by sending an email to firstname.lastname@example.org, calling (800) 858-1772, or starting a chat conversation now. Start chatting with a representative by clicking the orange button in the bottom right corner.
ClaimLinx processes claims within 10-15 business days of their receipt. Please keep in mind a claim can take between 15-90 days for it to be processed with insurance and then sent to ClaimLinx. For the best results, check that your primary insurance processed the claim before contacting ClaimLinx. See how to file a claim with ClaimLinx and how the claim is processed for more information.
When will this be available?
Hello Jeannie, thanks for reaching out. We are very sorry the portal is not available at this time. We are currently working hard to return this service to you. If you would like consistent reporting sent to you, you may reach out to email@example.com to let them know.
This is ridiculous that this is not available!!!
It’s been almost 2 years now, and still not available?!! Seems like it wont be coming back….Very concerning. Please explain why this is still down and not available to your members.
Don’t let it bother you now Jeannie. Their member portal has been “temporarily unavailable” for a few years now. Apparently this is only important to the members, not the company.
Thank you for your comment. We are very sorry for the inconvenience. The original member portal we used was discontinued and we are currently in process of having one built for us. This is unfortunately a long process. It’s very important to us that members have access to a member portal, but this project has experience a number of delays that were outside of our control.
What is the projected date for the Member Portal to be available? During a meeting this winter the ClaimsLinx rep said it would be soon.
Hello Lori, thank you for reaching out! The member portal is a part of an internal transition that is being worked on. It is not ready yet for members to use. We will keep you updated when it is. We appreciate your feedback and know this is an important feature for members. We are working hard to make sure it’s available in the future.
Any update on when the member portal will be available?