Why updating your address is important

Have you and/or your family moved recently? It’s exciting to be in a new place, but don’t forget to update your address. This is a friendly reminder to send your updated address to ClaimLinx, if you have not already. Please send new address information as soon as possible.  

Why Updating Your Address is Important.   

It is important for ClaimLinx to have members’ current address on file. As a part of members’ benefits, they receive important communication by mail. Members receive Explanations of Benefits (EOBs) and member ID cards, when applicable, in the mail.  

By letting us know that you have changed your addresses, we are able to send the right information to the correct location.  

If you are an administrator, don’t forget to send any member’s change of address. Or, direct the member to ClaimLinx to update that information.  

How to Update Your Address 

Option 1: Send the information on Live Chat 

Step 1: Start a Live Chat. ClaimLinx is available to chat from 9 a.m. to 5 p.m., Monday through Friday. 

Step 2: Update your address with a team member. Once they have the correct information, it will be processed.  

Option 2: Fill out a change of address form and email it 

Step 1: Download and fill out the Address Change Form 

Step 2: After you have completed the form, send it to Enrollments@claimlinx.com 

Step 3: Wait for the change to be processed. Then, you will receive an email when the processing is complete.  

Option 3: Call our office  

You can also call our office during normal business hours to update the address.  

  • Our office hours are 9 am to 5 pm, Monday through Friday.  
  • Speak to the Service Department for a change of address.  
  • Call (800) 858-1772, extension 17 for this department.  

 Check Your Address with ClaimLinx 

Not sure what address ClaimLinx has listed? Contact help@claimlinx.com to find out the address we have on file for you and your family members.  

Don’t forget to check this information is correct with your primary insurance carrier as well. Contact our team if you have questions about updating this information.   

 Contact Us with Questions!  

If you have any questions, start a Live Chat with a team member. Live chat is the quickest way to reach one of our team members. It’s the best place for members and plan administrators to resolve an issue or have questions answered.  

Or contact the Member Service Team at help@claimlinx.com or (800-858-1772).  

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