At ClaimLinx, we are committed to providing the best service possible to our valued clients. To clarify member and provider communication and ensure timely responses, we are updating the email address used for the Claims Department.
Effective immediately, all claims-related emails should be sent to claims@claimlinx.com. This update is designed to improve our response times, enhance organization, and provide more efficient claims processing. If you have been using help@claimlinx.com to ask questions or submit claims, please update your records and begin using our new email address for all future correspondence related to claims.
We understand that changes like this can bring up questions, so we’ve compiled some frequently asked questions to help clarify this transition.
Frequently Asked Questions
Why is ClaimLinx changing the claims processing email?
We are making this change to clarify communication for each department. As ClaimLinx has expanded its service capabilities, we’ve found it important to also clarify which departments resolve which issues. We hope this improves our processing efficiency and ensures that all claims-related inquiries are directed to the appropriate department. By using a dedicated claims email, we can provide faster and more organized service to our clients.
What happens if I send a claims-related email to help@claimlinx.com?
While help@claimlinx.com will continue to be monitored for general inquiries, in the future the new address will become the resource for all claims-related messages. To avoid delays, please make sure all claims submissions and inquiries are sent to claims@claimlinx.com.
Where will emails to help@claimlinx.com go?
Emails sent to help@claimlinx.com will still be automatically sent to the Claims Department and will be redirected to other departments, as needed. Use of the help@claimlinx.com email will be phased out in claims-related materials. ClaimLinx will still receive all emails sent to this address at this time. However, to ensure the quickest response, please send future claims-related messages to claims@claimlinx.com.
RELATED POST: Login Now to ClaimLinx Private Member Portal to check on claims
When does this change take effect?
This change is effective immediately. We encourage all members to begin using claims@claimlinx.com for claims inquiries right away to prevent any potential disruptions or delays. Please also add it to your contacts to continue receiving newsletters and other important notifications.
Do I need to update my records?
Yes, we recommend updating your contact list, internal systems, or any stored email addresses to reflect this change. If your team or colleagues handle claims submissions, please ensure they are aware of the new email address as well.
Will this change affect how my claims are processed?
No, this update is strictly an email routing change. The process for submitting and processing claims remains the same. The only difference is the email address to which claims questions should be sent.
Who should I contact if I have questions about this change?
If you have any questions or concerns regarding this change, please feel free to reach out to our customer support team at claims@claimlinx.com or start a Live Chat using the button in the bottom right corner of the website. We are happy to assist you and ensure a smooth transition.
Thank you for your cooperation and for being a valued ClaimLinx customer. We appreciate your attention to this update and look forward to continuing to serve your needs efficiently.
