Claims department cuts paper use and carbon footprint

All over ClaimLinx, we have been working to cut down on our paper use to improve communication and reduce our carbon footprint. Health insurance tends to be a paper-heavy industry, with enrollment applications, incoming medical claims, documents from providers, invoices, Explanations of Benefits (EOBs) and more.

In looking at the company, we identified cutting down on paper use as a way to help the planet and a way to improve service for our clients and members. The more our process is stored digitally, the more people within the company can see what other team members are doing. We also liked the idea of needing less supplies so we can free up more resources to improve other parts of the company.

The claims and billing departments have been the latest to transition to using less paper. This has required changing some of our processes to depend on transferring items digitally, rather than physically. Last year in the service department, we transitioned our entire implementation process to digital.

Already we have seen this improve communication throughout the company, as multiple team members can now see documents others are working on, instead of single pieces of paper sitting on desks only individuals can see.

We encourage clients to take a similar look at processes at their company to see where they can be transitioned to using less resources. The best part about these adjustments is not only are they good for the planet, but also they often save the company money. Spending less on utilities and office supplies means you can spend more on upgrades to equipment, hiring more employees, training current employees, etc.

See these seven tips for reducing your carbon footprint at the workplace:

  • Turn lights, computers, appliances and other machines completely off at the end of each day or when they are not in use.
  • Try adjusting the thermostat to a few degrees cooler in the winter and a few degrees warmer in the summer.
  • Switch to cloth towels or hand dryers in bathrooms and other wash areas.
  • Cut down on printing by sharing documents digitally, getting electronic signatures or showing documents on a projector for meetings rather than printing.
  • Place recycling bins at central parts of the workplace to serve as a reminder and to make it easy.
  • Encourage staff to bring reusable water bottles, coffee mugs, containers, silverware and plates. You could even invest in a set of office cutlery and dishes.
  • Add new or swap out artificial plants for real ones; they look nice and help purify the air.

Making changes in the office can be difficult. It has been at ClaimLinx as well. We had to take a real look at where we could adjust our processes so they depended on digital resources instead of the paper ones we were used to. That required investments in time and sometimes new software, but we believe this will help our company continue to evolve in the future.

ClaimLinx office closed for Thanksgiving

The ClaimLinx office will be closed at 3 p.m. on Wednesday, November 21 through Friday, November 23 to celebrate the Thanksgiving holiday with friends and family. All inquiries will be returned as soon as possible upon our return.

We hope all our clients and members are able to enjoy the holiday with loved ones. Our staff will be prepping and cooking turkeys, chowing down on mashed potatoes, gravy, cranberries, stuffing and so much more. How will you be spending your Thanksgiving? Let us know on Facebook, Twitter or Instagram by tagging @ClaimLinx.

To kick off the holiday, read more about Thanksgiving through the years:

  • The first official national Thanksgiving holiday was in 1863 when President Abraham Lincoln established an annual Thanksgiving celebration on the last Thursday in November.
  • Abolitionist and author of the song “Mary Had a Little Lamb” Sarah Josepha Hale lobbied President Lincoln for a consistent annual Thanksgiving holiday through a letter-writing campaign for 17 years.
  • Before 1863, presidents had to declare a holiday each year. President Thomas Jefferson was the only one who did not, because he believed in a strict separation of church and state. Since Thanksgiving involved prayer at the time, he thought it violated that principle.
  • President Franklin Delano Roosevelt decreed in 1939 that Thanksgiving be moved one week earlier in order to extend the holiday shopping season. Many holiday purists did not like the change and only 23 of 48 states adopted the change until November 1941, where it has remained since.
  • The first Macy’s Thanksgiving Day Parade was in 1924, but it did not include the signature balloons the event is famous for now.  German-American illustrator Anthony Frederick Sarg designed them for the parade for the first time in 1927.
  • In 1953, an employee at C.A. Swanson & Sons overestimated demand for turkey and had an extra 260 tons of frozen birds. As a solution, Swanson cooked them and arranged the meat with cornbread dressing, gravy, peas and sweet potatoes and sold them as individual dinners. Thus the TV-tray dinner was born.
  • The NFL held the first Thanksgiving Classic games in 1920 and since then the Detroit Lions and the Dallas Cowboys have always hosted games. In 2006, a third game was added with different teams hosting each year.
  • Butterball started a Turkey Talk Line in 1981 so families would have a resource for cooking their famous birds through the holiday season. Now they typically receive 100,000 calls per season. See what the Butterball team can help you with this year.

From all of our staff, we hope you have a fun and fulfilling Thanksgiving holiday. Our team will be ready to get back to helping clients and members through open enrollment after this welcome pause spent with friends and family.

Above Image Designed by FreePik

ClaimLinx reaches Marketplace Elite Circle of Champions

For the 2018 open enrollment period, ClaimLinx joined the Marketplace Elite Circle of Champions. This designation is given to agencies that actively help between 100 to 499 people make plan selections and enroll in coverage.

The award was given for the open enrollment period spanning November 1, 2017 to December 15, 2017. The next open enrollment period is coming soon, and our insurance agents are already working to get ready for that time. They have completed the required training and registration to begin helping consumers make plan selections for 2019.

ClaimLinx offers two options for individuals looking for health insurance during open enrollment. Anyone can go to ClaimLinxMarketplace.com to start shopping for plans directly from carriers or through the exchange. We also offer a consulting service in which a ClaimLinx agent walks an individual through the application process and helps that person choose a plan.

Our consulting service includes explanations about health insurance plans in general and helping the individual understand his or her new benefits plan. We have found this to be a vital asset for many people when looking for a new plan.

The service can be paid by an individual, or we also recommend this as an option for a company that does not currently provide health insurance but wants to offer its employees help in choosing a health insurance plan. See pricing here.

We offer this service because there’s more to choosing a health plan than simply filling out an application and looking at the price. There are a number of factors to think about. How much do you plan on using the insurance? Do you see any specialists or have any provider network requirements? Do you need any expensive medications throughout the year? Do you qualify for federal subsidies? All of these are important factors in choosing a plan.

If enrolling individuals on an insurance plan through the marketplace is a part of a company’s savings plan, ClaimLinx includes its individual consulting services as a part of the overall Simple Option Solution. Contact our sales team to learn more about your company’s options for savings on health insurance.

See ClaimLinx’s certificate for joining the Elite Circle of Champions.

See ClaimLinx’s Complimentary Elite Services for clients

When it comes to offering a quality health plan, ClaimLinx doesn’t stop with simply writing insurance and administering benefits. Our service team provides more to each client and member because that is what is needed to get the most of a company’s benefits plan.

Now listed on our website are all included services as a part of setting up a Simple Option Solution health plan, the flagship product that allows businesses to offer a comprehensive health plan at a much lower cost.

See details on included services such as medical claim negotiation, medical claim reporting and analysis, member and administrator portals, online application, prescription rebates and coupons and so much more. All of these services are provided as a part of our role as consultant, agency and/or third party administrator.

We know that the work of administering a benefit plan doesn’t stop at the effective date. In fact, that can be just the beginning. That’s why we have added all of these services for clients to take advantage of our team’s expertise. We offer education meetings and materials for all members and administrators because we know how challenging navigating the health insurance industry can be.

It’s our highest priority that our clients are able to get full use of their health insurance. It’s not enough simply to buy great benefits at an affordable cost; members have to be able to use the benefits too.

Some of our clients already know how useful these additional services are. They request reporting to make sure they’re staying on top of any opportunities for additional savings in the future. They refer members with expensive drugs to our service team to search for drug programs that offer coupons or pharmacy locations with cheaper rates. They schedule educations meetings for members to help with the transition to a new benefits plan. If you’re not taking advantage of these services, you’re not receiving all that ClaimLinx has to offer.

Contact the ClaimLinx service team at service@claimlinx.com if you’re an existing client and want to take advantage of some of these services.

Or contact our sales team at sales@claimlinx.com if you’re not currently a client and would like to make the switch to quality benefits at a lower cost.

Client hosts fundraiser to provide access to healthcare services

The Cole Foundation, a client of ClaimLinx, is hosting its first Casino Night fundraiser in hopes of raising $10,000 towards its goal of providing healthcare services to underserved communities in its hometown of Houston and abroad.

The event will be held on September 21 in Spring, TX and will include raffle prizes and classic casino games like Roulette, Poker, Black Jack and Craps as well as drinks and hors d’oeuvres. ClaimLinx is sponsoring a game table for the event to show its support for the foundation.

The Cole Foundation is a Christian humanitarian organization dedicated to providing physical, occupational and speech therapy as well as nursing care to children, adults and seniors that are not able to receive that care through traditional healthcare means. It also acquires tools for mobility, such as braces, crutches or others, for those that could not otherwise afford them.

Anyone can give to the foundation or learn more about its mission in Houston and abroad on its website cole-foundation.org.

In 2017, the foundation committed hundreds of labor hours and thousands of dollars to assist victims of Hurricane Harvey, including acquiring custom leg braces for a woman who had not walked without assistance or pain in more than 20 years. In years past, it has provided aid to help children or elderly people walk and installed an access ramp for a man to safely enter and exit his home.

And their “mission does not stop locally.” Over the past nine years, the organization has been able to send teams of therapists on nine different missions to places like Ecuador, India, China, Guatemala and Haiti to provide the same important therapies, education for caregivers and tools for mobility that it provides in Houston.

“We are making a difference here, and abroad,” Brandi Taff, Event Chairperson, wrote in an introduction letter. “We are transforming lives.  We are bringing hope.  We would like you to be a part of our journey.”

The Cole Foundation Casino Night will be held from 7-10 p.m. on Friday, September 21 at the Northampton Community Center in Spring, Texas. Click here to buy tickets or become a sponsor of the event.