Track claim status on new member portal

The ClaimLinx private member portal is available to help you track claims, request ID cards, and update your preferences. And it’s all in one convenient location. If you haven’t logged in yet, now is the perfect time to get started!

How to Access the Member Portal

Getting started is simple:

1. Visit ClaimLinx.com.
2. Click on the “Claims Portal” button in the top right corner. Or go to Claimlinx.com/claimsportal.
3. If you’re new, click “Register.” If you already have an account, click “Login” and use your credentials.

For more detailed instructions on how to register to the portal, click here. Once you’re in, you’ll have access to tools that make managing your Medical Expense Reimbursement Plan (MERP) a breeze. Features You’ll Love

• Request an ID Card: Need a new ID card? You can print a temporary version immediately or request a permanent one. Keep in mind that temporary cards don’t contain benefit details.
• Update Your Email Preferences: Stay on top of claim updates by enabling email notifications. Simply update your settings under your profile to receive notifications for processed claims.
• Track Your Claims: While the portal is specifically for MERP claims, you can check other coverage details through your Primary Carrier’s portal, using the information found on your Primary ID card.

Important Update: Claims Processing Delays

We want to be upfront about some temporary changes. Access to the member portal was a part of a transition to a new claims processing system. The new system is designed to improve efficiency and enhance your experience. However, there are some delays in processing because of the change. Our claims processing team is currently working diligently to return to the standard processing time. For now, please understand there may be some delays in processing. Typically, the full process—from the time ClaimLinx receive a claim to the applicable check payment—takes about 30-60 days. During this upgrade, xadditional delays have occurred. We appreciate your patience and understanding as we work to streamline the system for a better experience in the long run.

What You Can Do to Help

To ensure a smooth process during this transition, keep these tips in mind:

• Always Show Both ID Cards at Appointments: Present your primary insurance ID card and your ClaimLinx ID card when visiting healthcare providers. This will ensure bills are routed correctly.
• Submit Required Documents Promptly: After receiving the Explanation of Benefits (EOB) from your primary insurance, send it along with any unpaid bills to ClaimLinx for processing as soon as possible.
• Keep Your Contact Information Updated: Make sure your email and other contact details are current in the member portal. That way you never miss an important update.

Need Help?

We understand that system upgrades and delays can be frustrating, but we’re here to help! If you have questions or need assistance, reach out to us at 800-858-1772 or email claims@claimlinx.com. You can also start chatting with a customer service representative now using the orange button in the bottom right corner. Thank you for your patience as we work to improve your experience. Log in today and take advantage of everything the ClaimLinx private member portal has to offer!