The member portal is designed to improve your experience by allowing you to manage your coverage efficiently and stay informed about your benefits. In this post, we will address how to check the status of your claims on the member portal.
How to Access the Member Portal
Getting Started is Simple
- Visit ClaimLinx.com.
- Click on the “Claims Portal” button in the top right corner. Or go to Claimlinx.com/claimsportal.
- If you’re new, click “Register.” If you already have an account, click “Login” and use your credentials.
For more detailed instructions on how to register to the portal, click here.
Once you’re in, you’ll have access to tools that make managing your Medical Expense Reimbursement Plan (MERP) a breeze.
Features You’ll Love
- Request an ID Card: Need a new ID card? You can print a temporary version immediately or request a permanent one. Keep in mind that temporary cards don’t contain benefit details.
- Update Your Email Preferences: Stay on top of claim updates by enabling email notifications. Simply update your settings under your profile to receive notifications for processed claims.
- Track Your Claims: While the portal is specifically for MERP claims, you can check other coverage details through your Primary Carrier’s portal, using the information found on your Primary ID card.
Let's talk about how to track claims status
Once logged into the ClaimLinx Member Portal, you will see the welcome home page. On the left hand side is a navigation bar that you can click to take you to other areas of the portal.
To view claims history, click the Claims tab at the top of the navigation bar on the left side of the webpage.
Once you click “Claims” you will be redirected to your personal Claims page. To see all processed claims, there are a few setting you will need to change. Please note: claims are ordered based on date of service. So keep that in mind when looking for a claim.
Click on the option bar that says “Last 30 Days” a drop down menu will appear. At the bottom of the menu is the option “All” click on “All” and then you MUST hit the “Refresh” button. The page will not load on it’s own you MUST hit refresh after choosing “All” to see all Claims.
Once “All” is selected and you hit the “Refresh” button you will see all of your Claims in one place.
There you may choose to look at each Claim individually and print them out. If you would like them all in one file you may do so by clicking the “Export to Excel” button. A file will generate for you to review all your claims in a single excel file for your records.
Important Update: EOBs Moving to Portal Only
Learning how to access and navigate the portal will be important for all members with the coming changes at ClaimLinx. Starting January 1, 2026, there will be a major change to how members receive Explanation of Benefits (EOB) notifications.
EOBs will no longer be sent by mail automatically. Instead, members and providers will need to log in to the secure ClaimLinx Private Claims Portal to view, download, or print claims information.
This change will make member information more secure, reduce mailing delays, and help ClaimLinx protect sensitive health and financial data. It’s also an eco-friendly step toward reducing paper use.
If you still wish to receive EOBs by mail after January 1, you will need to notify ClaimLinx directly. Without this request, all notifications will be provided only through the online portal.
What You Can Do to Help
To ensure a smooth process during this transition, keep these tips in mind:
- Always Show Both ID Cards at Appointments: Present your primary insurance ID card and your ClaimLinx ID card when visiting healthcare providers. This will ensure bills are routed correctly.
- Submit Required Documents Promptly: After receiving the Explanation of Benefits (EOB) from your primary insurance, send it along with any unpaid bills to ClaimLinx for processing as soon as possible.
- Keep Your Contact Information Updated: Make sure your email and other contact details are current in the member portal. That way you never miss an important update.
Need Help?
We understand that system upgrades and delays can be frustrating, but we’re here to help! If you have questions or need assistance, reach out to us at 800-858-1772 or email claims@claimlinx.com. You can also start chatting with a customer service representative now using the orange button in the bottom right corner.
Thank you for your patience as we work to improve your experience. Log in today and take advantage of everything the ClaimLinx private member portal has to offer!
