Having an energetic and effective staff isn’t always just about providing good health insurance benefits.
At ClaimLinx, we have seen even our own employees health and productivity affected by the stress of their work. That’s why this year we had each of our employees attend a Ritemind Stress Less Workshop.
Through these private online sessions, our whole team learned how to identify and cope with stress in more productive ways, a vital tool as we all move into the busier season of Fall and the holidays.
We encourage all of our clients to use their savings to invest in employees through programs like these. Please see the information sheet about their sessions and the workshop.
If you have any questions about the program, please contact Laurie Althaus by email at firstname.lastname@example.org or by phone at (513) 703-3891.
Did you know ClaimLinx members can check their medical claims’ status online? All they have to do is login to the private portal:
- Click the green “Member Login” button at the top of this page
- Follow the instructions on the left of the page for login information
The portal is the perfect place for members to get real time access to the claims processing system. Once logged in, they can view current versions of any Explanation of Benefits (EOB) for a claim.
We encourage all of our members to take an active role in making sure their claims are processed, and this is a good way to check on their progress. If a member does not see an EOB, he or she can contact the claims department at email@example.com to check on its status.
We at ClaimLinx are happy to announce we have added new faces and positions to our service team to ensure our clients continue to receive smooth benefits administration.
Below are some additional details on our specialized service team. But we would like to remind all out clients to continue to contact firstname.lastname@example.org with any new hires, terminations or changes and email@example.com for any problems with your plan.
Doreatha Rutherford – Service Coordinator
She is your first point of contact for help with your plan administration. She assists with daily issues or questions.
Lisa Grubb and Kathy Durnell – Insurance Agents
Both Kathy and Lisa write new insurance policies and resolve any problems with primary insurance.
Tara Brown – Client Services Manager
She has been the services manager for the Midwest region, but is now servicing all ClaimLinx clients. She helps with escalated issues and overall plan design.
Connie Johnson – Data Control Specialist
Connie oversees MERP plan enrollment and changes as well as member enrollments and terminations.
Two service team members, Cheryl Fannin and Christopher Roach, also recently transitioned to sales. They still play a vital role at the company, but are no longer working in service.
A vital part of ClaimLinx’s claims processing services is that all high dollar claims are sent for review and/or negotiation through a third party.
This is a seamless process we provide for all our clients to make sure all claims are filed correctly and that our clients are receiving the maximum savings possible.
ClaimLinx recently transitioned this task from Copatient to our new partner, Medical Cost Advocate (MCA). This change has already become effective, with no interruption or change to clients’ claims processing. Please see how a claim is processed for how MCA is involved in the claims process.
We are very happy to be working with MCA. They have more than 10 years of experience in negotiating medical expenses and we are excited to share that savings with you.
ClaimLinx has added a new email exclusively for eligibility and member changes, including new employee enrollments, current member terminations, and address or name changes. In the future, please email firstname.lastname@example.org for all of these changes.
We believe adding this email with ensure you receive quick processing. ClaimLinx is constantly looking to improve its service, and we appreciate your cooperation in making this transition.
Please contact email@example.com with any questions.
ClaimLinx Service Team