As of May 2023, ClaimLinx is making an exciting change to how clients receive documents associated with invoices. Some administrators may have already noticed steps in this transition.
From now on, all documents associated with invoices will be uploaded into the ClaimLinx Employer Portal, instead of being attached as invoices. That includes the Claims by Company Summary, ClaimLinx Solution Cost Analysis (Savings Report), and the Active Member Roster Detail.
The ClaimLinx Billing Team is very excited about this change. We think it will increase security and make it easier for administrators to review common billing documents.
When is this change effective?
ClaimLinx will upload all future billing documents to the ClaimLinx Employer Portal starting May 2023. Once you have logged into the portal, you will notice all past reporting from 2023 is already in the portal. This is to make it easier for administrators to see previous billing documents.
How does this affect my company billing?
There is no change to any ClaimLinx billing schedule, payment policies or other processes. This is a change only to how administrators and owners receive the billing documents.
Instead of receiving the documents as an attachment to the invoice, administrators will need login to the Employer Portal to view and/or download them. Now, administrators may also notice a note on invoices directing them to the Employer Portal.
Remember, you can view, download, and comment on documents in the Employer Portal. Administrators can also upload documents. It’s a great way to stay up-to-date and communicate quickly with ClaimLinx.
Why was the change made?
There are two big reasons for this change: security and ease of access.
The ClaimLinx Employer Portal is a secure location to keep documents. Cyber security is a top priority for ClaimLinx. We want to make sure owners’ and their employees’ information is secure. This is a way of ensuring that.
The other reason for this change is to make it easier for administrators to see historical reporting. No one has to save documents separately or search for the emailed invoice. Now, the billing documents will remain in the portal to be reviewed at any time. Administrators also automatically receive an email when new billing documents are uploaded.
We think this change will improve both security and communication with the ClaimLinx Team.
How do I login to the ClaimLinx Employer Portal?
As an administrator or owner, you should already have access to the portal. Click here to sign in.
Administrators and owners have full control over their username and password for the portal. If you have forgotten your password, click the “Forgotten Password” link on the sign in page and it will be reset.
If you have not set up your login, you can request a new invitation email. Send a message to the Service Department at service@claimlinx.com, and they will assist you.
How many people can access the ClaimLinx Employer Portal?
The Employer Portal is for administrators and owners only. It can contain sensitive health information so only designated administrators are allowed access.
However, more than one person can have a login to the portal. Contact the Service Department at service@claimlinx.com if you would like someone added to the portal for your company.
Other billing questions?
If you would like to continue to receive your invoices via email, please make a request by sending a message to billing@claimlinx.com.
For all other questions, you can always contact the Billing Department directly by starting a chat on the website. Go to ClaimLinx.com/LiveChat to speak with a member of the team. You may also reach someone at the above email or by phone at (513) 677-6262, ext 84.