Introducing Our Service Field Manager: Emily Goldsmith

Emily Goldsmith is one of the Field Managers for the Service Department at ClaimLinx. If Emily is your company’s designated Field Manager, she is the administrators’ first point-of-contact for questions, concerns or issues. If she can’t help resolve an issue, she will work with people internally to get it resolved.   

What She Does  

Some of Emily’s job responsibilities are:   

  • MERP review and annual plan renewal  
  • Internal liaison for the plan administrator   
  • Customer satisfaction and retention  
  • Individual member claim and/or prescription fulfillment issues  
  • In-Person or virtual visits to educate clients and members  

Her Experience at ClaimLinx  

Emily joined the ClaimLinx family in January 2023. She has a background in health care administration and has previous experience in the insurance industry and billing. 

She likes the way ClaimLinx has a family atmosphere. Team members are dedicated to working together to help customers.  

“As a small business, having a solid team to work with is imperative and I feel lucky to get to work with these folks every day.” 

She enjoys educating members and administrators, building relationships with clients. She especially likes guiding people to understand the benefits they have available. 

“It is rewarding to be able to help people get the most out of what their employers offer,” she said. “And to help the groups and administrators so they can also provide assistance to their employees.” 

Who She Is at Home  

“In the warmer months, I enjoy spending time outside, kayaking, hiking and traveling,” Emily said. 

Emily also enjoys spending time at home, gardening and working on her recently remodeled home. 

“I am a mother of two girls so I also spend as much time as I can with them.” 

Want to know something fun about Emily? When asked if she what superpower she would like to have, she said: 

“The power to heal and help people be happy and healthy,” she said. “I always try to build people up and help people enjoy life to the fullest. Life is too short for negativity and sadness.” 

Contact Emily Goldsmith 

Is Emily Goldsmith your company’s field manager? If you’re not sure, contact to find out. 

Reach out to Emily with questions by email at or by phone at 513.985.4473. 

Please Note: Not all Solutions with ClaimLinx include having a dedicated Field Manger.   

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