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Have you and/or your family moved recently? It’s exciting to be in a new place, but don’t forget to update your address. This is a friendly reminder to send your updated address to ClaimLinx, if you have not already. Please send new address information as soon as possible.  

Why Updating Your Address is Important.   

It is important for ClaimLinx to have members’ current address on file. As a part of members’ benefits, they receive important communication by mail. Member receive Explanations of Benefits (EOBs) and member ID cards, when applicable, in the mail.  

By letting us know that you have changed your addresses, we are able to send the right information to the correct location.  

If you are administrator, don’t forget to send any member’s change of address or direct the member to ClaimLinx to update that information.  

How to Update Your Address 

Option 1: Send the information on Live Chat 

Step 1: Start a Live Chat. ClaimLinx is available to chat from 9 a.m. to 5 p.m., Monday through Friday. 

Step 2: Update your address information with a team member. Once they have the correct information, it will be processed.  

Option 2: Fill out a change of address form and email it 

Step 1: Download and fill out the Address Change Form 

Step 2: After you have completed the form, send it to Enrollments@claimlinx.com 

Step 3: Wait for the change to be processed. Then, you will receive an email when the processing is complete.  

Option 3: Call our office  

You can also call our office during normal business hours to update the address.  

• Our office hours are 9 am to 5 pm, Monday through Friday.  
• Speak to the Service Department for a change of address.  
• Call (800) 858-1772, extension 17 for this department.  

 Check your Address with ClaimLinx 

Not sure what address ClaimLinx has listed? Contact help@claimlinx.com to find out the address we have on file for you and your family members.  

Don’t forget to check this information is correct with your primary insurance carrier as well. Contact our team if you have questions about updating this information.   

 Contact Us with Questions!  

If you have any questions, you can always start a Live Chat with a team member. The live chat is the quickest way to reach one of our team members. It’s the best place for members and plan administrators to resolve an issue or have questions answered.  

Or contact the Member Service Team at help@claimlinx.com or (800-858-1772).  

Welcoming a new little one is a joyous occasion! Whether it’s the first or fourth child, it’s an auspicious time for any family. As personal benefits consultants, we would like to congratulate members on their new addition with some small tokens.  

Starting this year, members who add a newborn dependent to their plan will receive a small package of items from ClaimLinx. We know this can be a time of big changes, so this gift is a way to bring a smile to your face. 

Bringing a newborn home can be both exciting and never-wrecking. With all the diaper changes, late night feedings and then learning all your baby’s special little quirks, there is a lot to do.  

We hope our members appreciate that we’re thinking of them at that time.  

Who will receive a package from ClaimLinx?  

Members who add a new dependent born in 2023 will be receiving a gift from ClaimLinx. We will be using enrollment information to determine who is eligible and who will receive the gift.  

Members can contact help@claimlinx.com to check on plan eligibility at any time.  

Why are members receiving the package? 

At ClaimLinx, we know bringing a new bundle into the family can be fun, but also overwhelming time. We hope this package shows our appreciation for our members going through this time. The gift will have items for the baby and the parents.  

Please enjoy the gift from everyone at ClaimLinx! 

When can eligible members expect the items?   

Members will receive a gift after ClaimLinx receives and processes the enrollment of the newborn dependent. The gift will arrive after the new addition has been added to the plan and will be separate from any plan documents.  

Don’t forget to add your new family member to your plan within 30 days of his or her birthdate. Send new enrollments to your plan administrator or enrollments@claimlinx.com.   

Resources for parents (new and seasoned) 

Check out the links below with information about taking care of a newborn. 

1. What New Parents Need to Know about Taking Care of a Newborn– Everything you need to know, from sleeping to feeding and crying and pooping.
2. How to Time Baby’s Sleep Just Right– Wake windows: the Trick to getting baby to sleep
3. Helping Babies Sleep Safely– Guidelines for safe sleep from the Center for Disease Control and Prevention.
4. Postpartum Support International– A helpline for those with postpartum anxiety and/or depression.
5. 30 Tips for the First 30 Days– Parent-to-parent advice on feeding, soothing and more.  

 Here are also resources to some of the items needed in those early days. Click to see price comparisons and information on options. 

1. Car Seat: It’s so important because you will transport your newborn home in it. To make sure the car seat is in correctly, visit a local firehouse to have it installed. 
2. Crib or bassinet: Order a bassinet to keep baby closer to you. Or order a crib from the start, or both! Check out all the options. 
3. Bottles and/or Pumping supplies: Whether breast-feeding or using formula, it is important to have it all supplies ready.  
4. Stroller: Most newborn car seats come with a stroller attachment that makes travel easier for parents. If you do not want to use a stroller all the time you can also use a baby carrier.  

Contact Service with questions 

If you have any questions, you can always start a Live Chat with a team member. Or contact the Service Team at service@claimlinx.com or (513) 677-0217. 

Chelsea Green is one of the Field Managers for the Service Department at ClaimLinx. If Chelsea is your company’s designated Field Manager, she is the first person you contact if you have a concern or problem. If she can’t help resolve the issue, she will work with people internally to get it resolved.  

What She Does 

Some of Chelsea’s job responsibilities are:  

• MERP review and annual plan renewal 
• Internal liaison for the plan administrator  
• Customer satisfaction and retention 
• Individual member claim and/or prescription fulfillment issues 
• In-Person or virtual visits to educate clients and members 

Her Experience at ClaimLinx 

Chelsea started at ClaimLinx in April 2022. Green previously worked as a Certified Pharmacy Technician at Humana.  

Her favorite part of being a Field Manager is educating others and being able to connect with the groups face-to-face. She said these meetings really establish that personal connection with the clients and members. 

Her most recent client visit was to a Lawn Care Service company in Memphis, Tennessee, where she met with plan administrators, employees, venders and more.  

“This was one of my favorite visits thus far,” she said. “Everyone was so welcoming on my visit, helpful during my travel, attentive during my meeting and overall, a kind and respectful group to work with” 

 Who She Is at Home 

In her free time, she likes to do things with her family – she has two daughters.  

“Our go-to places to visit during the Spring/Summertime are Kings Island, Cincinnati Zoo and Museum, and a nice water park! In the colder seasons, you can find us in a game room environment, such as Dave & Busters, Main Event or Run, Jump & play indoor park.” 

Contact Chelsea Green 

Reach out to Chelsea with questions by email at cgreen@claimlinx.com or by phone at 513.985.4485.  

If you’re not sure who your company Field Manager is, send a message to service@claimlinx.com to find out.  

 Please Note: Not all Solutions with ClaimLinx include having a dedicated Field Manger.  

The winter season is well underway, and for most Americans that means elevated stress. With increased stress, people often experience fatigue and sickness. Fight the cold, flu and COVID season with these tips for self-care

Boost Your Immune System

Start with the basics – improving your immune system. Give your body extra fighting power by eating healthier. Fruits and vegetables are loaded with vitamins and minerals that help keep flu season from taking you down. But that’s not all. Wash your hands more often and carry plenty of hand sanitizer to prevent the spread of germs. The most important thing you can do to support your immune system, though, is to drink plenty of fluids and get a lot of rest. Water is best, and always try to get seven to eight hours of sleep per night. 

 Related Post: 7 Foods That Will Have You Feeling Good 

Maintain a Routine

Maintain your routine by planning for healthy living in advance. Prep meals on the weekends, maintain a regular sleep schedule, schedule time for fun activities and relaxation, and do your best to increase physical activity. Studies show time and again that routine makes you healthier and more productive in everything you do. If you’re new to maintaining a schedule, start small. Pick just one thing to do consistently for your health. Remember, it can take as little as two months to form a habit. So the most important thing is to stick with it. 

Order Free Covid-Tests

Every home in the United States is now eligible to order four free at-home COVID-19 tests. Tests are completely free and are expected to ship in 7-12 days. Each package of four comes with a tracking number once it ships. We encourage all members to order a set for their home. Orders are made through and delivered by the United States Postal Service. 

See more information about the tests in the post about the past test kit delivery program. 

 Always remember to test yourself when you are notified you are in contact with someone that tests positive for COVID. See CDC recommendations for isolation periods if you test positive.